Privacy

Privacy Policy

Learn how Cumberland Health collects, uses, and protects your information when you use the app and related services.

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This Privacy Policy explains how Cumberland Health collects, uses, and protects your information when you use the Cumberland Health app and related services.

By using the Cumberland Health app, you agree to this Privacy Policy.

Who We Are

Cumberland Health is a subsidiary of Cumberland Family Medical Center, Inc. (CFMC), a Federally Qualified Health Center (FQHC) based in Kentucky.

Cumberland Health is a HIPAA Covered Entity. This means we are required by law to protect your health information.

Information We Collect

We collect information that is needed to provide safe and effective care, including:

Personal Information

  • Name
  • Date of birth
  • Address
  • Phone number
  • Email address

Health Information

  • Medical history
  • Symptoms and conditions
  • Medications and allergies
  • Visit notes and treatment plans

Account and App Information

  • Login details
  • Appointment history
  • Messages sent through the app
  • Basic app usage information (such as features used or errors)

How We Use Your Information

We use your information to:

  • Provide medical care and services
  • Communicate with you about appointments, visits, and care
  • Maintain your medical record
  • Improve the app and our services
  • Meet legal and regulatory requirements
  • Send optional informational or promotional messages if you choose to receive them in your notification settings

We may review information in a general way to understand how the app works and how to improve it. This information is used only for operations and improvement.

We Do Not Sell Your Information

Cumberland Health does not sell personal information or health information.

We do not use your information for targeted advertising unless we receive agreement on the app.

How We Share Information

We only share information when allowed or required by law, such as:

  • With your healthcare providers involved in your care
  • With trusted service partners who help operate the app (such as secure technology vendors)
  • When required by law, court order, or government request
  • With your permission

All partners are required to protect your information.

Texts, Emails, and Notifications

Cumberland Health may contact you through:

  • In-app messages
  • Push notifications
  • Text messages (SMS)
  • Email

By creating an account and providing your mobile number, you agree to receive transactional SMS messages from Cumberland Health regarding your appointments, account, and care. Message frequency varies. Message and data rates may apply. Reply STOP to opt out.

Some notifications are required so we can safely provide care through the app. These include things like appointment reminders, visit updates, provider messages, and important account information.

You can choose how you receive optional communications, such as general updates, by adjusting your notification preferences in the app.

  • Optional text messages can be stopped at any time by replying STOP
  • Push notifications can be turned on or off through your device settings or app settings
  • Notifications will not include protected health information (PHI)

Please note that text messages and email may not always be fully secure. Anyone who has access to your phone or email account may be able to see these notifications.

We use these communications to help provide care and keep your account up to date. Messages may include:

  • Appointment confirmations and reminders
  • Appointment scheduling or cancellation updates
  • Provider messages
  • Password reset codes and account verification
  • Important account or service notifications

These messages are sent only to users who create an account and provide their contact information.

You may opt out of optional text messages at any time by replying STOP. Our through the app, by clicking account management, then notifications. (Please see the image below)

Text messages will not include protected health information (PHI). Standard message and data rates may apply.

Please note that text messages and email may not always be fully secure. Anyone with access to your phone or email account may be able to view these notifications.

Below, you can review how to provide your mobile number and consent to receive notifications from Cumberland Health.

Minors and Dependent Profiles

Children and minors may receive care only through a parent or legal guardian-managed profile.

The parent or legal guardian:

  • Provides consent
  • Manages information
  • Is responsible for payments

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information.

While we work to keep your data secure, no system can be guaranteed to be 100% secure.

Your Rights

You have rights under HIPAA and other laws, including the right to:

  • Access your health information
  • Request corrections
  • Request restrictions on certain uses
  • Receive a copy of our Notice of Privacy Practices

To exercise these rights or ask questions, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy as needed. Any updates will apply when posted in the app.

Contact Us

If you have questions about this Privacy Policy or your privacy rights, contact us:

Cumberland Health
404 Steve Dr.
Russell Springs, KY 42642
PO Box 2399
270-858-6655
mloy@cfmcky.com